At Fyza, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or exchange in accordance with the policy outlined below.

How to Request a Return or Exchange

To initiate a return or exchange, please contact our support team via WhatsApp or email, and provide the following details:

• Your Order ID
• A clear photo of your receipt or order slip
• A brief description of the issue you are facing

Contact Information:
📱 WhatsApp: +92 339 0405000
📧 Email: shopfyza@gmail.com

Once your request is reviewed and approved, you will be required to send the item back to us via any reliable courier service.

Return Shipping and Replacement Charges

• If the issue is due to an error on our part (e.g., wrong item, defective product, or incorrect size shipped), Fyza will cover both the return shipping and the delivery charges for the replacement. You will receive the correct item at no additional cost.
• If the return is for any other reason (e.g., change of mind, wrong size ordered by customer, etc.), the return shipping cost will be the customer's responsibility.

Important Notes

• Returned items must be in unused, unworn, and original condition, with all tags, packaging, and accessories included.
• We recommend using a trackable courier service for your return, as Fyza is not responsible for any items lost in transit.
• Returns or exchanges must be initiated within 14 days of receiving your order